Privacy Policy

We may collect and process the following personal information:

• Name and surname
• Company or organisation name
• Email address
• Phone or WhatsApp number
• Delivery address
• Product enquiries and order details

This information is collected when you:

• Submit a contact form
• Request a quote
• Place an order
• Communicate with our team

Your information is used to:

• Process and respond to enquiries and quote requests
• Fulfil orders and manage deliveries
• Communicate with you regarding your request or order
• Improve our services and website experience

We only use your information for legitimate business purposes.

We do not sell or rent your personal information.

Your information may be shared with:

• Delivery and logistics partners (for order fulfilment)
• Suppliers (where necessary for product sourcing)
• Service providers supporting our website or operations

All third parties are expected to handle your information securely.

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

In terms of POPIA, you have the right to:

• Access your personal information
• Request correction or deletion of your information
• Object to the processing of your information
• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

Our website may use basic cookies to improve functionality and user experience.

Cookies help us understand how visitors use the site but do not collect sensitive personal information.

You can disable cookies in your browser settings if preferred.

We retain personal information only as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal and operational requirements

KraftMed may update this Privacy Policy from time to time.

Any updates will be published on this page.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Email: info@kraftmed.co.za
• Phone: 087 123 1234